Here is a short checklist to guide you before buying on Auction.ph:

1. Research and learn everything about the item.  Read the item description and details carefully.  Do you understand and will be able to meet the seller’s requirements on payment, shipping and other important details?  Do not assume on some details which are not specified.  Better ask the seller for some clarifications before placing your bid.  Also:  research on the price of the item from other listings or other online stores and make sure the item you are interested in is allowed and legal.
2. Check the seller’s feedback and ask questions as needed.  Look at the feedbacks left by other Auction.ph members and see both positive and negative comments for your seller.  Also, if you are unsure about any aspect of the item, click the ‘Ask seller a question’ link from the item page and you will be redirected to the message box section, where you will simply type your question and send it to the seller.
3. Consider ‘Buy Now’.  If the item you are interested in has a ‘Buy Now’ option, consider purchasing the item at this amount.  In this way, you are the guaranteed winner and you will get the item sooner.
4. Be serious in every bid that you enter.  If you intend to purchase only one item, do not bid on similar items from multiple sellers.  This may lead to you winning on more than one auction.
5. Always update your contact details and check your e-mail.  Ensure that your personal data is correct.  Auction.ph communicates with its members mostly through e-mail.
6. Ensure alternative ways to access Auction.ph.  To monitor your bids, make sure you have other means of accessing the internet if you are not home.  Or you may get updates through Auction.ph’s mobile services (soon to be available).
7. Be sure to complete transactions. Do not submit a bid or a purchase order unless you intend to complete the transaction to avoid receiving negative feedbacks from other parties.

You are now ready to buy on Auction.ph.  Enjoy!

The “Buy Now” Option allows you to skip the online auction process and get your item of choice sooner at a published set price. It is an option wherein a price value is optionally set by seller which allows buyers to purchase the item at that particular value. If you are the first bidder to choose this option, you will win the item and the auction closes immediately without allowing the bid duration to end. However, the ‘Buy Now’ amount does not include shipping and other charges.

Here are the steps in purchasing an item with a ‘Buy Now’ option:

1. When you see the “Buy Now” icon beside an item of your choice, you have the option to buy it immediately at the published set price without waiting for the auction to end.

   

2. Click on the Item image/title and click on the “Buy Now” icon. Carefully look at the item details before clicking on the confirmation button. A notification will be sent to you in your e-mail containing the instructions on payment and other details on what to do next.

   

3. Pay for the item within seven (7) days after receiving the notification e-mail. You may choose from the various payment options we provide and follow the procedures for paying.
4. A confirmation of receipt of payment will be sent to you via e-mail or SMS (soon to be available) then the item will be shipped to you through the seller’s selected mode of delivery.

   

5. Wait for the item to be delivered to you. Please allow 2 – 7 days for the delivery, depending on your location and that of your trading partner.
6. If you will accept the item, click the "BUY" button on the service site after receiving it. This should be done within seven (7) days after its receipt, except for those under luxury items, where you are given ten (10) days to confirm purchase.

   

7. Leave a Feedback after any transaction.

To join CO-OP buying, Buyers must follow these steps:

1. Enter the desired quantity in the Quantity field.
2. Click Join Buying.
3. Wait for the number of Buyers to reach the Seller-prescribed starting amount (see info below CO-OP Price #2). Once that number is met, you have successfully purchased the item. However, if the number is not met before the posting period ends, the transaction is considered void. No negative feedback will be assessed to either Seller or Buyer.
4. After the CO-OP Price takes effect, all Buyers can avail the item at the stated CO-OP pricing.

Shopping is another buyer’s option whereby items are listed with fixed prices. Unlike with Auction, in this buying option, purchasing the item will automatically end its posting.

Below are the procedures in buying with “Shopping”:

1. If you want to buy items with fixed prices, search under the “Shopping” page.
2. If you find any item you like for sale, click on the Item Title/Description and carefully look at the details.
3. Click on the ‘purchase’ button if you want to buy the item. A notification e-mail will be sent to you within 24 hours containing details and instructions about your payment and what to do next.
4. Pay for the item within seven (7) days after receiving the notification. You may choose from the various payment options we provide and follow the procedures for paying.
5. A confirmation of receipt of payment will be sent to you via e-mail or SMS (soon to be available) then the item will be shipped to you through the seller’s selected mode of delivery.
6. Wait for the item to be delivered. Please allow 2 – 7 days for the delivery depending on your location and that of your trading partner.
7. If you will accept the item, click the Confirmation of Purchase button on the service site after receiving it. This should be done within seven (7) days after its receipt.
8. Leave a Feedback after any transaction.

Buying under ‘Bargains’ is very much similar to shopping, where items are quoted with fixed prices, however, percentage discounts or price cuts are extended, thus the name - ‘Bargains’. The buyer need not go through the regular bidding or auction process to purchase items under this type of buying. This is a great buying option for those who are searching for item/s which are cheap but with good quality.

Below are the procedures in buying with “Bargains”:

1. If you want to buy cheap but quality items, search under the “Bargains” page.
2. If you find any item you like for sale, click on the Item Title/Description and carefully look at the details.
3. Click on the ‘purchase’ button if you want to buy the item. A notification e-mail will be sent to you within 24 hours containing details and instructions about your payment and what to do next.
4. Pay for the item within seven (7) days after the notification. You may choose from the various payment options we provide and follow the procedures for paying.
5. A confirmation of receipt of payment will be sent to you via e-mail or SMS (soon to be available) then the item will be shipped to you through the seller’s selected mode of delivery.
6. Wait for the item to be delivered. Please allow 2 – 7 days for the delivery depending on your location and that of your trading partner.
7. If you will accept the item, click the ‘Buy’ button on the service site after receiving it. This should be done within seven (7) days after its receipt.
8. Leave a Feedback after any transaction.

The seller shall make arrangements for the delivery as soon as Auction.ph notifies him of the confirmation of receipt or payment of purchase money and he shall post details of delivery in the service menu screen provided. The Company will also notify the buyer immediately regarding the delivery details either through his e-mail or in the service site. The item/s will then be delivered by the selected logistics company of your seller. Please allow 2-7days for delivery, depending on the location of the seller and the winning buyer. Reviewing the seller’s delivery method and details is important to know how long will your item be shipped to you. To guide you for your item packaging and shipment, see Packaging Guides.

If you have not received the purchased item, you should send a message of non-receipt to Auction.ph through e-mail, phone, fax, etc. after 20 days from the date of sending the seller indicated in the website. In such case, the Company shall immediately send an e-mail notification of non-receipt to the seller. If seller cannot present any evidence of delivery within seven (7) days after notification, the Company shall refund your purchase money.

See also: Item Not Received Policy.

The “Buy Now” Option with a Multiple Item Listing follows the same procedure with that of a single item posting wherein you do not have to go to the bidding process in order to purchase the item/s. A price value is also optionally set by a seller which allows buyers to purchase the item/s at that particular value. If you are one of the bidders to choose this option, you will be guaranteed to get your items after the auction closes. An e-mail notification will be automatically sent to you indicating that you have successfully purchased the item/s. However, the ‘Buy Now’ amount may not include shipping and other charges.

Here are the steps in purchasing an item with a ‘Buy Now’ option:

1. Click on the Item Title/Description and carefully look at the item details before clicking the ‘Buy Now’ icon.
2. If you are ready to purchase the item/s, click the ‘Buy Now’ icon and indicate the quantity you would like to purchase. Click the Confirm button if the bid details are sufficient and correct.
3. A notification will be sent to you in your e-mail containing the instructions on payment and other details on what to do next.
4. Pay for the item within seven (7) days after receiving the notification e-mail. You may choose from the various payment options we provide and follow the procedures for paying.
5. A confirmation of receipt of payment will be sent to you via e-mail or SMS (soon to be available) then the item will be shipped to you through the seller’s selected mode of delivery.
6. Wait for the item to be delivered to you. Please allow 2 – 7 days for the delivery, depending on your location and that of your trading partner.
7. If you will accept the item, click the ‘Buy’ button on My Auction > Buying > Escrow> Delivered after receiving it. This should be done within seven (7) days after its receipt.
8. Leave a Feedback after any transaction.