My Auction is your personal Auction manager. This allows you to manage and track all your buying and selling, bidding, inventory, account information and much more.

Inside My Auction, you will be guided by the following categories:

1. My Summary – This is where you can view your ongoing buying and selling activities in Auction.ph and gain quick access to your pending tasks by clicking on each activity. It includes: Buying, Selling, Account, Message, and Announcement.

   

2. All Buying – This page contains all of your active buying transactions, including item status and next steps. It includes:
• Watch List – This page lists all of the items you have marked for watching.
• Bidding – This page list all of the items you are bidding.
• Buy – Escrow – This page contains all your active buying transactions including item status and next steps.
• Buying History – This page list all of your successful and cancelled transactions.



3. All Selling ­ - This page contains all of your active selling transactions, including item status and next steps. It includes:
• Await Payment – This page lists all items sold and awaiting payment from buyers.
• Deliver – This page lists all items which have been paid by your buyers and would have to be delivered within seven days.
• Await Confirmation – These are the items you have delivered to your buyers.
• Refund / Exchange – This page lists your buyers who have requested payment refunds or item exchange.
• Feedback – This page lists all items you have to leave feedback on as a seller. You only have forty (40) days upon end of transaction to give feedback to your buyer.



4. My Account – This is where you manage your virtual account, and your profile. You can also update your personal and shipping profile and upload a photo. It includes:
• Virtual Account – This is a record of all your transactions in Auction.ph. This is also where you can add money to your virtual account, schedule payout, view your account history, and convert money into e-money.
• E-money Account – E-money is cyber money used in the site for item payments or others (when applicable). This is where you can transfer e-money to your virtual account and view your e-money account history.
• Pending Deposits – This lists your total pending deposits, either as item payments or for adding money to your Virtual Account using online banking (Megalink / Bancnet) and Bills Payment facilities.



5. Messages – This is your personal messenger. This is where you can respond and receive messages from other members about your items. This is also where you can contact Auction.ph’s customer service for inquiries.

You can view your personal account information by going to My Auction > My Account > Edit My Profile. This is where you may do necessary changes in your personal profile, change in password, and change shipping address.

Your Username is the unique nickname you choose for signing in when you first register at Auction. It is very important just like the email address, because of this, it cannot be changed. This is to prevent confusion for the rest of us. Keep in mind that your Username is a valuable asset, like your member profile. Trading partners will come to recognize you by your Username, so it's a good idea to choose one you'll want to use for the long term.

Auction.ph will automatically attach your member and other important account information to your new Username.

If you forget your Username, you can have it sent to your registered email address. To retrieve your password, click here.

To change your email address go to My Auction > My Account > Edit My Profile > Edit Profile.

Put your new email and click on Update button. A confirmation email will be sent to your old registered email and a set of instructions for changing your email will be provided.

You can change your account information. Go to My Auction > My Account > Edit My Profile. This is where you can update your personal profile, your address, and change your password.

Go to MyAccount>E-Money Account> Deposit E-money. Enter the amount you want to add to your account and then select your preferred transfer method. You can use any Megalink or Bancnet ATMs to transfer fund online. Alternately, you may go to any RCBC Commercial Bank branch and deposit the amount via over the counter payment. Corresponding bank charges apply. You may also select Globe Gcash to convert your GCash into Auction.ph E-Money. Globe charges P25.00 fee for every GCash transaction made in Auction.ph.

To withdraw from your E-Money Account, go to My Auction > My Account > E-Money Account and then click Withdraw E-Money. Input the amount you want to convert into cash and choose the transfer method you prefer.

Withdrawals shall be processed within Two (2) business days from date of request. Funds shall be credited to your RCBC Commercial or Union Bank account. The minimum amount for E-Money Withdrawal is five hundred pesos (P500.00).

Currently Auction.ph can transfer funds to RCBC and Union Bank accounts , no transaction fees required. You can also select Globe GCash as your withdrawal option. Globe charges P25.00 fee for every GCash transaction made in Auction.ph, however for E-Money withdrawals, this fee is waived for the first six months of service availability.

The Account Overview tracks all incoming payment for selling transactions, all E-Money withdrawals from E-Money Account, and all E-Money Deposits into your E-Money account. It is separated into four sub-tables, Receivables, E-Money Withdrawals, Pending Deposits, and Account History.

The "Receivables" list tracks incoming payments from your selling transactions. Each transaction may have any of the following status messages:

Processing: This means the Auction.ph is processing the transaction for pay-out.

MM/DD/YY (approved): If a date appears as the status, it means the transaction has been cleared. The date represents the day your payment will be credited, either deposited into your bank account or credited into your E-Money account.

On Hold: This means Auction.ph may have detected an anomaly in the transaction. An email may be dispatched to you asking for documentation regarding the transaction such as delivery receipts or the like. After an short investigation, the transaction may be approved or cancelled, depending on the investigation outcome.

Cancelled: This means the transaction is deemed inappropriate, possibly due to: sale of illegal items, sale of items banned from the site as cited in the User Agreement, at the request of a third party with legitimate legal claims or outright attempt at fraud by either seller or buyer.

The "E-Money Withdrawals" list the E-Money withdrawals you've requested that are currently being processed by Auction.ph.

The "Pending Deposits" list the E-Money deposits you've made that are currently being processed by Auction.ph.

The "Account History" record all the details of your financial transactions in Auction.ph. 

There are three (3) basic fees that Auction.ph is charging: POSTING FEE, ADDITIONAL SERVICE FEE and FINAL VALUE FEE.  The first 2 fees (posting and additional service) are automatically deducted from your E-money account, or if zero balance, to your ‘negative e-money’ account (considered as deferred payment and payable after successful transaction) while the final value fee is levied only after achieving a sale and fully deductible from the remittance of purchase money.  For payment of ‘negative e-money’, bank transfers, using bills payment and credit card payments (soon to be available) are accepted.

For the first six (6) months of operations, Auction.ph is waiving all fees related to selling – Posting Fees, Additional Service Fees and Final Value Fees.  The Company shall posts the fees on the website at least ten (10) days prior to their effectivity.

Auction.ph requires all payment to be settled in full.  Posting Fees and Additional Service Fees may be paid through E-money.  Final Value Fees are to be deducted from the payments made by the winning bidder, before being credited to the seller’s account.  The Company allows for deferred payment of the posting and additional service fees (known as ‘negative e-money’), however, seller’s degree of credit or limit is based on his feedback rating.  Settlement of all unpaid ‘negative e-money’ is due at the end of each month or when the account reaches its limit, whichever comes first.  If your account becomes past due, your account may be suspended for non-payment.

Auction.ph offers the following payment options to its members:

1. Megalink Online ATM/Debit card transfer - You can transfer funds to Auction.ph online from your Megalink-member bank accounts. Below are the bank members:
• Asia Trust Bank
• Bank of Commerce
• Development Bank of the Philippines
• Insular Savings Bank
• International Exchange Bank
• Keppel Monte Bank
• Maybank
• Prudential Bank
• Union Bank

No more queuing in banks. All you need to do is to indicate your account and pin number to pay for your purchases. Megalink's The PORT shall process the transactions for you. Members shall shoulder all the bank charges relative to their transaction. A minimum of Php 20.00 transaction will be charged for Megalink cardholders.

2. Bancnet Online - You can also transfer funds to Auction.ph from your Bancnet-Member bank accounts. Below are the member banks:
• Allied Bank
• China Banking Corporation
• Chinatrust Bank
• Citystate Savings Bank
• Metrobank
• PBCom
• Philtrust
• RCBC
• RCBC Savings Bank
• Standard Chartered Bank

Members shall shoulder all the bank charges relative to their transaction. A minimum of Php 8.00 will be charged to Bancnet cardholders as transaction fee.

3. Bills Payment - You can also choose this payment method in paying your bills at Auction.ph. There are two collection channels available for you - Over-the-Counter (OTC) and Automated Teller Machine (ATM- Soon to be available).
   
   

   For Over-the-Counter transactions:

   A. Go to any RCBC branch and fill-out three (3) copies of ‘Bills Collection Slip’ completely.

   • Under 'Biller/Company Name', place Auction.ph
   • Under ‘Subscriber/Policy/Card Number’, write the ACCOUNT NUMBER of the item you are paying for.
   • Under ‘Subscriber/Policy Holder/Cardholder Name’, write the name you registered with Auction.ph
   • Under ‘Total Payment’, place the same amount as reflected from your Statement of Account

   B. Attach the Statement of Account you printed from Auction.ph website. If you have not printed the Statement of Account, go to My Auction under Account » Pending Deposit. Look for the item you will be paying and then click Bills Payment.

   C. Enter the reference number of the item you are paying. (Note: This may be found in the Statement of Account generated from the website.)

   D. Enter the exact amount, as indicated in the Statement of Account.

   E. Wait for your transaction to be processed.

   F. Get the transaction receipt and keep for reference.

4. E-Money - You can use E-Money1 (or the Cashable type) as payment of the item/s, in part or in full. Your E-Money account can be loaded anytime by depositing a specific amount from your Virtual Account and converting it into E-Money. To do this, simply go to your E-Money account in My Auction. Enter the amount you want to convert and click Convert to E-Money. Make sure that your Virtual Account has an available balance to make the conversion possible.
   
   
5. Credit Card - Make a one-time payment with your credit card (this payment facility will be made available soon).

You can also check your account balance and pay your Auction.ph fees at any time through My Auction.

To view your account status:

1. Go to My Auction, by clicking the My Auction link at the top of the page.

   

2. Select "Account" to view your Account Overview and E-Money account.

   

This is the page where you could see all your transactions, E-money information and pending deposits.

If your account has been suspended due to billing reasons, you will need to make a one-time payment – in any of the methods mentioned above - to bring your account up to date.

Once you have settled your fees, please contact us through text or email, and we will be happy to reinstate your account