Auction Chips is Auction.ph’s Member Loyalty Program which allows members to earn Chips and extend benefits, perks and discounts when members opt to use the Chips.

Chips have a validity period of three (3) months from the time they are earned. Afterwhich, the Chips earned will be nullified. Chips are accumulated and can be transferred to other members.  Chips are non-convertible to cash.

In cases where a member is suspended, the Chips will be put on hold until such time as the suspension is lifted. In cases where a member is banned, all his Chips will be nullified.

Auction is rewarding members with two kinds of chips – the Yellow Chips and the Blue Chips. The Yellow Chips are awarded to members for using special features in the site or for participating in special events or promotions in the site.

The Blue Chips are give out to members everytime they purchase an item in the site.

There are various ways you can earn Yellow Chips:

New members get 10 Yellow Chips

Write a review in the Cellphone Portal Page and get 10 Yellow Chips

Submit a rating in the Cellphone Portal Page and get 10 Yellow Chips

Bookmark the Auction Chips page and get 5 Yellow Chips

Set Auction.ph as your Homepage and get 10 Yellow Chips

Bid for an item and get 1 Yellow Chip every time you submit a Bid

If you are a seller, you get 2 Yellow Chips when your buyer leaves you a satisfied feedback. Earn 2 Yellow Chips every time you make a same day delivery of an item purchased from you.

Collect your Yellow Chips and convert them to the following:

10 Yellow Chips can be converted to one (1) Bingo Card in 1pm Bingo Blast

10 Yellow Chips can be converted to one (1) Entry in My Lucky Pick

10 Yellow Chips can be converted to one (1) Coupon in Coupon Mania

Blue Chips are earned everytime you buy an item in the site. Thus, the more you shop the more Blue Chips you can get. The bigger the amount of the item, the bigger the discount you can get!

For every P100 purchase in the site, you get One (1) Blue Chip. The Blue Chips will be credited in your my Chips account after leaving a feedback to your seller. 

However, Blue Chips credited for purchases depend on the Chips Level you belong. The higher the Chips level, the more Blue Chips you get every time you  buy an item in the site,

Accumulated Blue Chips can be converted to discounts. 10 Blue Chips has a monetary value of P1.00. So if you have 100 chips you can get P10 discount on your next item purchase!

Yes, you can trade your Blue Chips to Yellow Chips. 1 Blue Chip is equivalent to 100 Yellow Chips.

Yellow Chips are not convertible to Blue Chips though.

While Blue Chips can give you discounts every time you shop, Yellow Chips can let you participate in special events or promotions where big prizes are at stake!

So if you ran out of Yellow Chips, it would be good to trade in your Blue Chips to Yellow Chips so that you can join the fun in the special events.

Both Blue Chips (earned thru purchase of items) and Yellow Chips (earned by using features of the site)  have corresponding score values.  The scores for the past six months will determine your Member Level.

1 Yellow Chip has a score value of 1 and 1 Blue Chip is equivalent to 10 Scores.

Level                                        Scores

Junior Aucster                           0 – 50

Senior Aucter                            51 – 500

Master Aucster                         501 – 1000

Lord Aucster                            1001 – 10,000

Aucster God                             10,001 and above

Your Blue Chips reward every time you make a purchase in the site increases as you move up the Member Level. Thus, the more Blue Chips you earn the bigger discounts you get in your next purchase!

Level                                        Blue Chips per P100  purchase

Junior Aucster                          One (1) Blue Chip

Senior Aucster                          Two (2) Blue Chips

Master Aucster                         Three (3) Blue Chips

Lord Aucster                             Four (4) Blue Chips

Aucster God                              Five (5) Blue Chips

Check for items where sellers reward Chips for their buyers when they purchase their items or when they leave a positive feedback to their seller. Sellers have this option to give Blue or Yellow Chips to their buyers.

Or you can join the ongoing events – 1pm Bingo Blast and Lucky Pick where prizes are Blue Chips!

Or better yet, you can also buy Chips when you need more.

Go to your my Auction>Chips and Coupon Book. This is where you can see a summary of your earned, purchased and used Chips and your current Member level

You can also convert and buy Chips in this page.

Yes, your accumulated Chips can be given out to your Buyers. You can do this when you post your item. From your accumulated Blue and Yellow Chips, you have the option to give out any number of Chips to your buyers. In the event that you ran out of Chips, you can buy Chips  in My Auction>Chips and Coupon Book.

All your earned and purchased Chips will be indicated in your Chips and Coupon Book and your usage of Chips. Your current Member level will also be indicated in this page. Other functions in this page are Convert Blue Chips to Yellow Chips and Buy Chips.

Yes, both Yellow and Blue Chips have an expiry date of three (3) months from the day you earn them. In cases where a Member is suspended, the Chips will also be put on hold until such time as the Member’s suspension is lifted.

The Chips Outlet is a special page in the site where exciting items are featured and their corresponding Chips. This is the best way to get a glimpse of items with higher Chips offering.

Auction.ph Waives Posting and Final Value Fees

As a token of appreciation to its initial members, Auction.ph is waiving all selling-related fees for the first six (6) months of its operations.

This means that members can post all the items they want absolutely free! And for each successful transaction, sellers will not be charged with the final value fee, which is supposedly deducted from the payment of the buyer.

Take advantage of this e-pportunity. Sign up and become a member now and bring out the e-ntrepreneur in you!

One Peso Auction Fever is our latest exciting offering. Aside from auctioning amazing items for unbelievably low prices, One Peso Auction Fever aims to educate new users about how online auctions are conducted. It also to show new users how safe, easy and convenient it is to transact with Auction.ph.

One Peso Auction Fever is held twice a day, from Monday-Friday. Each item up for auction has a corresponding secret “price” set in pesos. Each bidder attempts to be the one to hit the correct target price and earn the right to purchase the item.

To make things more interesting, the bid increment is set at only one peso per bid. Each user may bid up to five times per featured item. Bidding automatically stops when the secret “target price” has been met.

The winning bidder for each item shall be displayed after bidding concludes.

See also our Events Gateway, for other exciting offers.

Beware of scrupulous users trying to fool some members in giving their passwords and email addresses in exchange for doubling their e-money balance, or additional E-money. They usually send messages to members using the 'ask seller a question' link and through SMS messages. If you received emails / messages of such kind, please report the incident to Auction thru helpdesk@auction.ph so that we could take appropriate action.

As a reminder, please always secure your passwords and maintain a strong one.

What is Phishing?
Phishing attacks use both social engineering and technical subterfuge to steal consumers' personal identity data and financial account credentials. Social-engineering schemes use 'spoofed' e-mails or SMS Messages to lead consumers to counterfeit websites designed to trick recipients into divulging financial data such as credit card numbers, account usernames, passwords and social security numbers. Hijacking brand names of banks, e-retailers and credit card companies, phishers often convince recipients to respond.

THE SUPER SAVER STORE is the newest section of Auction.ph featuring quality items from only the top sellers, and at low, low prices!

Items at the Super Saver Store get updated every week, so you find only the freshest deals. The Super Saver Store is open to all Auction.ph members who want to be Super Sellers.

To join, simply send an email signifying your interest to join, to supersaverstore@auction.ph.

As part of our commitment to continuously improve and evolve our service, we will be making major changes to our current Cooperative Selling Method. This change aims to make Cooperative Selling easier and more appealing to both Sellers and Buyers.

Starting March 20, 2007, the new Cooperative Selling method will be implemented, and all active posts using the old Cooperative Selling method will be migrated to the new one. See below for complete details.

Old Cooperative Method

The old Cooperative Method worked on a three-tier pricing system. Buyers start out with Tier Price 1, which is in this example, P400.00 (see #1).

When the number of interested Buyers reaches 11, the price drops to Tier Price 2, which is P300.00 per item (see #2). All Buyers, including the ones who joined buying at level 1, will now be able to avail the item for only P300.00.

When the number of Buyers reaches 21, then the price drops again, in this example, to Tier Price 3, P250.00 (see #3). All Buyers, including the ones who joined buying at Tier Level 1 and 2, will now be able to avail the item for only P250.00.

New Cooperative Method

The new cooperative method now works on a different pricing system. The new system is based on three basic elements: the Market Price (see #1) which is the original price of the item; the CO-OP Price (see #2) which is the item’s possible marked-down price; and the Reserved Items Tracker (see #3); which counts the number of Buyers who have indicated interest in the item.

Buyers must first join CO-OP buying for the item until the number of Buyers reaches the Seller-prescribed number which can be seen below the CO-OP Price (see #2). The CO-OP price takes effect once the prescribed number is met, and all those who joined buying can avail the item at the stated CO-OP Price. All those who join after the CO-OP price takes effect can automatically avail of the item at the CO-OP Price as well.

If the item listing ends and the prescribed number is not met, the transaction is simply voided. No negative feedback will be assessed to either Seller or Buyer. The Seller may then choose to repost the item, or change the parameters of the posting.

Migrating old posts to the new system

On March 20, 2007, all items posted under the Cooperative selling method will be migrated to the new CO-OP system. The amount stated in Tier Price 1 in the old method (see #1) will be used as the Market Price for the new method (see #5). The Tier Price 2 will be disregarded (see #2), and Tier Price 3 will be used as the CO-OP price under the new method (see #5).

A number of Auction.ph members have received e-mails from individuals claiming to be from the Safeharbor Department of Auction.ph. The e-mail specifically asks for information related to Western Union Money Transfer forms.

Please be warned that this E-Mail is NOT from Auction.ph.

Auction.ph does not have a Safeharbor Department, and Western Union Money Transfer is not a valid method of payment at Auction.ph.

Below is a sample of the fraudulent e-mail.

Auction.ph offers you secure transactions through the Escrow System. The Escrow System serves as an intermediary for all transactions and protects both Buyers and Sellers. Transactions handled outside of our Escrow System are unprotected.

Here’s how the Escrow system protects you:

How buyers are protected:

• The payment you made for the item will only be remitted to the seller once you confirm that you received your item in good condition.
• You may request for a refund or an exchange if you are unsatisfied with the item you received. If the seller fails to send the proper item, your money will be refunded.

How sellers are protected:

• You can ship items with confidence knowing the buyer has already sent payment to Auction.ph.
• If your buyer requests for a refund or exchange but fails to ship an item back, Auction.ph can remit the payment to you (seller).

The Escrow System reduces the risk of fraud by acting as a trusted third party that collects, holds and disburses payment according to Buyer and Seller actions. If transactions are completed outside of the Escrow System, there is a high risk that the buyer or seller may fall prey to fraud. Click here to read more about the Escrow System.

Please contact helpdesk@auction.ph to report any illegal transaction or if you receive suspicious looking e-mails.

Thank you for your support.

As a part of our mission to continually improve Auction.ph, we have provided you a new feature where buyers can view/read some information about the seller.

For Buyers:

In the item detail page, just move your mouse pointer over the seller's name then the Seller's Profile will pop-up.

For Sellers:

Please update your profile to increase your credibility so that buyers will become more interested in your items.

To update your profile, please go to "My Auction > My Account" then click "Edit My Profile" link.

Good news Auction.ph members!

Starting May 28, 2007, payout requests (minimum of P500.00 in Virtual Account Balance) shall be processed within three (3) business days from date of request. Funds shall be credited to sellers’ bank accounts within the specified period.

We hope your selling experience with Auction.ph becomes more enjoyable with the improved payout service.

Thank you for your support.

The fun never stops as discounts continue to pour in at Auction.ph.

Set to create another buzz among online enthusiasts is Auction’s newest offering, Coupon Mania. Discount coupons are at stake for members at varied denominations – from P50 to as much as P1,000 discount which can be used to purchase items. A bevy of exciting items in various categories are offered at prices!

Check out the Coupon Mania Events page for more details. Download and start using your coupons now!

As part of our continuous efforts to improve your online buying and selling experience, we plan to modify some provisions of the current User Agreement on www.auction.ph. The modified provisions of the User Agreement shall come into effect on September 24, 2007.

Content of Article 15 is as follows:

Article 15: Denial of a Proxy and a Warranty

1. The Company shall only provide marketplace for the normal transaction of the members. The Company cannot substitute any buyer and seller as a proxy, and shall not buy and sell any product.


2. There is no warranty on the transaction through the auction and selling service. In detail, the Company shall not warrant details like: fidelity of an intention to buy or sell, quality of selling items, safety, legality, completeness, degrees of violation to other people, accuracy of item information and the fidelity of another URL linked information provided by a member. All of the risks and duties should be borne by buyers and sellers.
3. The Company shall not restrict any information on item/s written by members. However, the Company can delete listing of item with problems, cancel auction or sale or do anything needed when details of information turn out to be illegal or harmful, violates others’ rights or is against the public order or moral.

This will be modified to:

Article 15: Denial of a Warranty

1. The Company shall only provide marketplace for the normal transaction of the members. There is no warranty on the transaction through the auction and selling service. In detail, the Company shall not warrant details like: fidelity of an intention to buy or sell, quality of selling items, safety, legality, completeness, degrees of violation to other people, accuracy of item information and the fidelity of another URL linked information provided by a member. All of the risks and duties should be borne by buyers and sellers.
2. The Company shall not restrict any information on item/s written by members. However, the Company can delete listing of item with problems, cancel auction or sale or do anything needed when details of information turn out to be illegal or harmful, violates others’ rights or is against the public order or moral.

Click here to review the important amendment to the User Agreement.

Auction.ph requires no further action from your side if you agree to the new User Agreement.

We encourage you to communicate with our Customer Service to address any concern that you may have. Please send an email to helpdesk@auction.ph.

FAQ:

What services will be affected by the System Upgrade?

Auction.ph will be upgrading our Payout System by making pay-out automatic.

What benefits will members get from the System Upgrade?

The biggest improvement you will see after the upgrade is the Auction.ph AutoRemittance feature. Once the buyer pays and accepts your item, your earnings will automatically be deposited to your specified bank account, no pay-out request required! Your payments are automatically deposited into your account within 24-48 hours.

You may also specify if you want your earnings converted to E-Money. Again, no need to manually convert from your Virtual Account, the system will automatically convert it for you.

What will happen to our Virtual Account balance?

As part of this initiative, we will convert all current balances in your virtual accounts into E-Money since the VA will become a purely back-end system. After the upgrade, you may request your money to be deposited into your bank account same as before (via Pay-out request).

Rest assured that your Virtual Account funds are safe. We have conducted intensive tests to make sure your account is not affected at all. For your peace of mind, you may manually convert your VA balance to E-Money, or request a payout at least three days before the scheduled Systems Upgrade.

For more questions or concerns about the System Upgrade please e-mail our CSR representatives at helpdesk@auction.ph.

Article 24: Delivery of Item

1. The seller shall make arrangement for the delivery within seven (7) days (including weekends and holidays) upon notification by the Company of the confirmation of item payment from the buyer and the same shall post details of delivery period in the service menu screen provided.

2. The Company shall send an email notification of the delivery to the buyer immediately. Buyer can check the information about the delivery from the e-mail or in My Auction >> All Buying >>Delivered. Buyer will have to wait for the delivery in a maximum of 5 days from the date seller indicates delivery of item.

3. When there is no confirmation of delivery by the seller by the seventh (7th) day from date of notification (Art. 24.1) of the receipt of item payment, the auction or sale shall be cancelled and be considered as rejection of selling. Rejection of selling shall have an influence on seller’s credibility. Buyer will be notified about the cancellation of the transaction.

4. When seller makes arrangements for delivery, the same shall be liable for all the risk until actual receipt of the item by the buyer. The seller therefore must be careful in packing the items and in choosing delivery/logistics company to ensure that the item/s is/are delivered and received in good condition. It is the seller’s sole responsibility to make sure that the item must be received on the (5th) day upon indicating item as delivered in the website.

5. When there is a conflict among the seller, buyer, and the logistics company regarding delivery, all concerned parties should negotiate to resolve such conflict. The Company assumes no responsibility for such conflict.

Article 25: Decision to Purchase and Pay Seller

1. When buyer decides to accept the item after receiving it, the same shall click [Accept] button in My Auction >> All Buying >>Delivered, on the (6th) day. Upon confirmation of buying, the item payment, which buyer deposited in Escrow with the Company, will be remitted to the seller as receivable after deducting the final value fees, bank charges, unpaid fees for using the Company’s services (i.e., posting fees, additional service fees, etc.) whichever is applicable. Seller may then request to payout (minimum of Php 500.00 in Virtual Account balance) and receive notification of payout details and duration from the Company

2. Upon submission of the payout request by the seller, the same should confirm the means to remit the funds. It is the Company’s policy that the seller must own the account if the chosen mode of remittance is through a bank transfer. The payout request shall be facilitated within three (3) business days from daily cut-off period for payment processing set forth herein.

3. Request for remittance due to the delay of buyer’s approval.

3.1. The seller will receive remittance of item’s payment should the buyer fails to confirm the purchase, request for refund/exchange, or stop remittance by reporting non delivery of item on the (6^th) day. The Company, in such case, will remit the item payment to the seller automatically. Buyer cannot appeal or offer any objections due to buyer’s negligence of not confirming the purchase nor indicating a request for refund or exchange. The buyer and seller shall directly settle their dispute through other means like direct refunding.

3.2. The seller shall be responsible for the goods returned or exchanged by the buyer and the Company is free from any liability there from.

3.3. When buyer indicates non delivery on the sixth (6^th) day to stop the automatic remittance, the seller can request remittance of item payment by submitting documentary evidence of the delivery to Auction.ph Customer Support within 24 hours upon receipt of the email notification regarding the reported claim of non delivery.

3.4. When the seller wants to accumulate item payments as ‘e-money’, the same shall select the option to ‘Convert to e-money’ from his Virtual Account.

Article 26: Returning of Items and Refunding

1. If the buyer does not receive the purchased item/s or goods up to the 5^th day from date of shipping as indicated by the seller on the service site, the buyer can indicate non delivery and report non receipt to the company through email, phone, fax, etc. In such case, the Company shall immediately stop the remittance of payment to the seller and send an email notification of non receipt to the seller. If the seller cannot present any evidence of delivery within 24 hours from notification, the company shall refund the item payment to the buyer.

You may find a copy of the current user agreement by clicking on this link:

http://www.auction.ph/index.php?module=Default&action=LegalUserAgreement

Please be informed that the number of days for a change in effectivity and revision of a particular agreement has been changed from ten (10) days into five (5) days.

Previous Agreement: 

If the company needs a particular agreement on a specified service, the member shall be informed at least ten (10) days before its effectivity.

New Agreement:

To make the payout process more convenient for our sellers, Auction.ph has added the following to our payout process

Additional Banks

Now sellers may have their payout credited to nineteen (19) banks.  A corresponding bank charge will be deducted to the seller’s proceeds for every payout request.  For the list of charges, please refer to the table below:

* Auction.ph will regularly update bank charges depending on the current fees collected by the banks *

If the seller does not have an account with any of the banks listed, seller may also choose to authorize a representative to use his/her account in receiving the amount requested by seller through payout.

How does it work?

The seller must print an authorization letter by clicking on the Authorization button found in the delivery process and e-money account.  The seller and his authorize representative must sign the authorization letter and submit the identification cards required.  Seller must fax the authorization along with the IDs required to Auction.ph’s fax number 045-599-7035.  The request shall be subject for approval by the Finance Department of Auction.ph.  The seller will be notified through email if the request has been approved or declined.  Upon approval, the seller may already request a payout through his/her authorize representative.  The seller may change representative or revoke the request anytime.

We appreciate your continued support. Happy selling!

For more information, email us.

We would like to inform everyone that that Auction.ph’s website will be down between 2:00 a.m. to 5:00 a.m on October  23, 2008 (Thusday).  This is due to the regular website maintenance that will be conducted on the said date and time.  The website shall be up and running after 5:00 a.m.

For your information and guidance.

Auction.ph Management

Inasmuch as December 25 – January 1 were declared as NON-BANKING DAYS,

Transactions in the site will temporarily be affected. Please note:

1.                  SELLER PAYOUT

Last day for request for SELLER PAY-OUT is on December 23, 2008. All Pay-outs will be served on December 24, 2008.

Pay-out requests that will come in after cut-off period (December 23, 2008) will be processed on January 2, 2009.

2.                  ITEM PAYMENTS (PURCHASES)

Only the following payment methods will be accepted in the site for the

period December 24, 2008 – January 1, 2009: GCASH, SMART MONEY

and EMONEY. Bills Payment, Bancnet and Megalink  will be suspended during the holidays.

Furthermore, there will be no Customer Service Representatives to answer the HELP DESK for the period December 25, 2008  – January 1, 2009.

Normal site operations will resume on January 2, 2009.

Thank you.

SELLING at Auction.ph is made easy and fast. If you are a low volume seller or would like to post your items individually,
SELL AN ITEM is your perfect tool – simple and convenient to use.

However, if you are a HIGH VOLUME SELLER and would like to do multiple posting for your items, then SELL EXPRESS
is best to handle your inventory - saves time and practical.

Selling is now made hassle-free! Try it now.

Important

Please be informed of the scheduled site downtime (www.auction.ph) on Sunday, February 8, 2009, from 9:00 am to 11:00 am. This is  to give way to necessary technical updates and system enhancements.

We regret the inconvenience. Please bear with us.

Thank you.